Appointments and Classes:
Appointments and classes can be made by calling or by requesting an appointment online. For first-time clients, please arrive 10 minutes early to complete your client forms. To save time, you can download and print the forms here. If you are paying for a single class, please arrive a few minutes early to pay prior to class.
Appointment confirmations are sent to clients by email at the time a service is booked. Appointment reminders are sent by email two days prior to date of service.
All cancellation of a scheduled training session, group equipment class, or any other class requires notification by email or phone prior to 24 hours of the scheduled session. Failure to give notice prior to 24 hours of the scheduled appointment time will result in forfeiture of the session and you will be charged at the normal session rate. Exceptions to this policy may be granted for illness or genuine emergencies on a case by case basis.
There needs to be 2 people to have a class. If only 1 person is enrolled, the individual has the option to do a private session. The instructor reserves the right to cancel class if only 1 person is enrolled.
If you have purchased sessions in bulk at the discounted rate and decide that you want to discontinue our services before you have used them all, please be advised that you will be charged at the single session rate for each session used. The total of sessions charged at the single session rate will be subtracted from the full amount paid and the balance will be refunded to you within 10 days.
All sessions purchased or money put on account will expire one year from date of purchased unless otherwise arranged.
If you are late to your private or duet, the instructor must still end the session at the originally scheduled time. Out of respect for other class participants and for your safety, we cannot admit clients to class more than 15 minutes after the start of class.
Class size is limited. Reservations are required. You may book your reservation online. If you find a class is full, you may add your name to the wait list. If a space becomes available, you will be notified by email.